Safety 3D-Secure (3DS) - Authorized Credit Card 3DS online transactions

• One-time password (OTP)
  
  OTP will be sent to your registered mobile phone when making a payment online. You must enter this password online to complete the transaction.
  
  
• Mobile App notification
  
  You will receive push notifications from the OCBC Mobile App to authorize the transaction in the app's inbox and complete the transaction.
  
  
• SMS notification
  
  The Bank will send you an SMS notification when you use a credit card/Web Dollar Credit Card/Visa debit card to shopping or cash advance to a designated amount.
  
  
• Web Dollar Credit Card designated for online shopping
  
  By setting the limit at MOP3,000, customers do not have to worry about any loss due to potential data leaks.
  

Easy management on your card

• Manage your statement
  
  Apart from postal monthly statements, you may also apply for electronic statement so that you can enjoy a timely and environmentally-friendly way of managing your account record.
  
  
• Online and mobile banking services
  
  Log into our digital banking at any time for services:
  

  • Report lost cards
  • Temporarily block/unblock cards
  • Confirm receipt of cards
  • Change of Card Not Present spending limit/daily spending limit
  • Submit transaction dispute applications
  • Request credit limit adjustments
  • Check credit card balances
  • View e-statements
  • Set up immediate or pre-scheduled transfer instructions for up to 45 days to pay credit card bills.
    
    
• Credit card lost/stolen emergency services
  
  If your credit card is lost or stolen, please log in to our digital banking services to suspend/report card lost, or call our hotline at (853) 2838 8144.
  
  
• Emergency Hotlines
  
  24-hour worldwide emergency hotline services, including reporting lost or stolen credit cards and overseas emergency cash assistance.
  
  

  Visa Global Customer Assistance Services Toll-free (Hong Kong) 0800-96-7025.
  Visa Global Customer Assistance Services
  
  MasterCard worldwide toll-free emergency hotline 800-966677
  Mastercard Global Service
  
  UnionPay worldwide toll-free emergency hotline 0800801
  Overseas Service Hotline

EPS & PPS

• EPS
  
  With your HKD/MOP current, savings or statement account, you can enjoy EPS payment service at designated merchants using the Bank’s debit cards, or credit cards, VISA debit cards or UnionPay cards which are equipped with ATM function.
  
  Must-know
  
  
• PPS
  
  You may apply for a PPS account at any PPS terminals with the Bank’s debit cards, credit cards, VISA debit cards or UnionPay cards which are equipped with ATM function. PPS provides you with instant settlement for over 900 HK merchants through phone or the Internet.
  
  Account Opening Flow
  
  

Macau Pass Auto-reload Service

• Our Credit Cardholders can bring along your ID document, Credit Card, Macau Pass together with the application form to any of our branches or Macau Pass service centers. Upon approval, cardholder will receive a notification SMS to activate the service. Please download the application form from our website, any of our branches or Macau Pass service centers.

MPay Top Up Service

• Cardholders can register OCBC Bank credit card via MPay app and perform instant top-up for MPay wallet! You can self-define the amount for each top-up transaction to meet your personal need.

  • One-Time-Password Authentication Process for Credit Card Registration on MPay
  • Real-time top up transactions to meet spending needs.

   

  *The service is now applicable to Visa and Mastercard credit cards.
  
  

  MPay linking flow
  

Payment Methods

• Internet and mobile banking*
  
  Customers can settle their credit card bills with their savings, statement or current account through internet or mobile banking services.
  
  
• ATM transfer
  
  Payment can be made by transferring funds at “Jet Payment” ATM using Jetco ATM card.
  
  
• Autopay*
  
  All subsequent payment will be made by debiting your account directly on the payment Due Date.
  
  
• By Mail
  
  Please mail the cheque together with the payment slip 5 working days before payment due date. Please don’t send cash or post-date cheque.
  
  
• Branch Payment
  
  By cash, Cheque or Account transfer at any of our Branches.

*Customer must apply for the service with the Bank in advance.