Forms & Enquiries

Card Application

• Bonus Point Redemption Form
• Credit Card – Subsidiary Account/Overseas Cash Withdrawal Alteration Request Form
• Credit Limit Adjustment Form
• VISA Debit Card Alteration Request Form
• Direct Debit Authorization Form
• Sales Draft / Flexi Money Installment Plan Application Form

Credit Card Application
(Please return the completed the form together with required documents to our branches or post to Macau P.O. Box 3087)

• Credit Card Application Form
• Macau Pass Auto Top-up and Macau Pass Card Service Application Form
• Macau Pass Auto Top-up and Macau Pass Card Change Request Form
• Supplementary Card Application Form

 

Account Services Application

• Documents required to open a deposit account

 

CRS Self-Certification Form

• Self-Certification Form (Individual)
• Self-Certification Form (Entity)
• Self-Certification Form (Controlling Person)

Loans Application

• Car Loan Application Form
• Education Loan Application Form
• Personal Loan Application Form

Electronic Banking Services

• eBanking User Guide

 

Personal eBanking Service

• eBanking Services Application/ Alternation Request Form (Personal/Joint Accounts)

Business eBanking Service

• Company Application Form
• Company Profile Alternation Request Form
• Application Form for New User
• User Alternation Request Form
• Security Device – Company Application/ Change Information Form

Remittance Services

• Telegraphic Transfer Application Form
• Internet Banking- Telegraphic Transfer Template Application/Alternation Request Form
• HK-Macau Instant Remittance Template Registration /Cancellation Request Form

Terms & Conditions

• Additional Declaration for e-Alert Service and Stock Quote Services
• Investment Account Terms & Conditions
• Additional Risk Disclosure Statement – Exchange Traded Derivative Products and / or Structured Products (for Investment Account Client)
• Additional Risk Disclosure Statement – Exchange Traded Derivative Products and / or Structured Products (for Securities Margin Client)
• Terms and Conditions for Savings, Statement, Current and Time Deposit Accounts ("Personal / Joint Accounts")
• Terms and Conditions for Savings, Statement, Current and Time Deposit Accounts ("Company Accounts")
• Credit Card Cardholder Agreement
• ATM Card Terms & Conditions
• Visa Debit Card Cardholder Agreement
• China UnionPay Debit Card Cardholder Agreement
• eBanking Service Terms & Conditions
• Telegraphic Transfer Conditions
• eStatement & eAdvice Terms & Conditions
• HK-Macau Instant Remittance Service Terms & Conditions
• eAlert Service Terms & Conditions
• Notice to Customers Relating to the Personal Data Protection Law